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How to develop excellent communication skills

Upskill Training - High performance business training

Let’s face it; we’ve all been in a situation where we were left scratching our heads after a conversation, wondering what was just said. Communication can be tricky, but it’s also the backbone of any successful relationship, personal or professional. Learning effective communication skills is important!

The good news is that with a few tweaks to your communication style, you can avoid miscommunication and connect with others on a deeper level. Effective communication techniques can make all the difference, whether negotiating a big deal or just chatting with a co-worker.

So, buckle up, buttercup, and let’s dive into the nitty-gritty of how to communicate like a pro!

Adapt the message to your audience.

Adapting your message to your audience is crucial in business communication. Think about it, would you talk to your boss the same way you’d chat with your BFF? Of course not! It’s all about knowing your audience and tailoring your message accordingly. Are they tech-savvy millennials or seasoned professionals? Do they prefer to get straight to the point or appreciate a more in-depth explanation? By understanding their needs and preferences, you can deliver your message in a way that resonates with them. And that, my friend, is the key to making a connection and getting your point across loud and clear. So, don’t be afraid to put yourself in their shoes and adjust your approach – it’ll make all the difference in the world.

Prepare for the message delivery.

Preparation is key when it comes to delivering a message effectively. You want to be ready for anything that might come your way, so take the time to do your homework. Know your audience, anticipate any questions they might have, and have answers ready to go. It’s like a game of chess; you want several moves ahead. That way, when it comes time to deliver your message, you’ll be confident and in control. And don’t forget, practice makes perfect. Rehearse your message a few times, so you’re not caught off guard and can deliver it smoothly. Whether you’re giving a presentation, writing an email, or having a casual conversation, preparation will give you the edge you need to communicate like a pro. So, don’t skimp on prep time; it’s worth its weight in gold!

Be authentic as you communicate.

Being authentic is a crucial part of effective communication when trying to improve communication in business. People can tell when you’re not genuine, which can harm your credibility and relationship with them. So, be yourself! Don’t try to be someone you’re not or use language that doesn’t come naturally to you. That doesn’t mean you can’t use professional language when the occasion calls for it, but let your personality shine. Use your own voice, be confident, and let your passion for the subject come through in your delivery. The old saying goes, “be yourself; everyone else is taken.” And trust us; people will appreciate the real you. So, don’t hide behind a façade; let your authentic self shine through in your communication and watch your connections grow stronger!

Be enthusiastic and engaged when speaking.

When delivering a message, being enthusiastic and engaged can make all the difference in how well your message is received. People are naturally drawn to positive energy, so bring your A-game! Show your excitement about the topic you’re speaking about. Use your body language to reinforce your message, and don’t be afraid to use your hands to gesture. Make eye contact with your audience and smile – these small acts can help you connect with your listeners and keep them engaged. And remember, energy is contagious – if you’re pumped up, your audience will be too. So, don’t just go through the motions; bring the heat and let your excitement shine! You never know; you might light a fire in your audience and inspire them to action!

Manage nonverbal signals to control the message.

Managing your nonverbal signals is a powerful tool for controlling the message you’re delivering. Your body language speaks volumes, so make sure it’s saying what you want it to! Stand tall, make eye contact, and use open, confident gestures to reinforce your message. But beware of nervous habits like fidgeting or playing with your hair – these can distract from what you’re saying and even undermine your message. And don’t forget about your facial expressions – a smile can go a long way in building rapport with your audience, while a scowl can quickly put them on edge. So, be mindful of your body language and use it to your advantage. It’s like the saying goes, “Actions speak louder than words.” So, make sure your nonverbal signals are sending the right message!

Ask for feedback from team members.

Asking for feedback is important in communication when working with a group. By asking for feedback, you can understand the group’s perspective, learn from their thoughts, and improve your communication. Using contractions, idioms, and other conversational elements, like transitional phrases and interjections, can help you communicate more human-likely. Avoiding repetitive phrases and unnatural sentence structures will make your communication smoother and more natural. Incorporating figures of speech and emotive language will also help to create a more expressive tone. Varying sentence lengths and structures can make your communication more interesting and engaging, creating a better flow and pace. Combined with a focus on active listening, these techniques can lead to more effective and successful communication with the group.

Probe for understanding to confirm you’re being heard.

Probing for understanding is a key component of effective communication with others. Confirming that you are being heard can ensure your message is received and understood as intended. When communicating in a human-like style, contractions, idioms, transitional phrases, and interjections can help build rapport and create a more natural flow of conversation. Avoiding repetitive phrases and unnatural sentence structures also helps to maintain a conversational tone. Incorporating figures of speech and adding emotive language can bring more expression to your communication and make it more engaging. Varying sentence lengths and structures can help to create an interesting flow and pace. By probing for understanding and using these techniques, you can improve the clarity of your message and foster deeper understanding and connection with others.

Use the right tools.

Using the right tools on how to improve communication in business can make all the difference in the world. Think about it: if you’re stuck using a flip phone in today’s tech-savvy society, you will have a hard time trying to keep up with all the communication going on. But with the right tools, you’ll be able to sail through those conversations smoothly. It’s like having the right tools in your toolbox, making any job much easier and more efficient. And let’s face it; nobody has time for miscommunication or lost messages! Using the right tools, you can avoid any snafus and ensure your message gets across loud and clear. So don’t be a dinosaur; embrace the technology and watch your communication skills soar! If your lack confidence around some of these technologies there are lots of free online training tools to help you slowly but surle itegrate them into your work. Hubspot for example has been an amazing resourse for training for our business at upskill training. Our team memebrs have taken advantage of their free training for thins such as

Here are some popular tools that can help improve communication:

  • Email
  • Video conferencing tools (Zoom, Skype, Google Meet)
  • Instant messaging platforms (Slack, WhatsApp, Microsoft Teams)
  • Project management tools (Asana, Trello, Basecamp)
  • Social media platforms (Twitter, LinkedIn, Facebook)
  • Online collaboration tools (Google Docs, Dropbox, OneDrive)
  • Virtual whiteboards (Miro, Conceptboard)
  • Audio conferencing tools (Zoom, Skype, Google Meet)
  • CRM software (Salesforce, Hubspot, Pipedrive)
  • Text messaging services (SMS, MMS)
  • These tools can help streamline communication and make it easier for teams to collaborate, regardless of location or time zone.


To summarise, being a skilled communicator in business is critical to success in today’s fast-paced, ever-changing corporate environment. Strong communication skills assist in developing trust, fostering relationships and encouraging clear and effective communication, which is essential for making choices, overcoming problems, and attaining success. Communicating effectively through face-to-face contacts, presentations, emails, or other kinds of communication may make or break an organisation. Therefore, working on your communication skills and becoming a competent communicator is critical if you want to thrive in business.

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