Thank you for choosing Upskill Training & enrolling in our training courses. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a refund as set out in the terms and conditions below.

To be eligible, you must request a refund in writing and submit it to info@upskilltraining.com.au within the specified timeframe (see below). Please include your order number, the reason for the refund, and any supporting documentation or evidence that may help us process your request.

Refunds are only issued for the following reasons:

• You have experienced a technical issue that has prevented you from accessing the course, despite attempts to resolve the issue with our support team.
• You have a medical or personal emergency that prevents you from continuing the course and have provided evidence to us.
• You have changed your mind and have yet to access the course content within ten days of your purchase date.
• Please note that refunds will not be issued if you have completed the course or accessed a significant portion of the course content.

Terms for refunds where a student submits a cancellation of enrolment and requests a refund.

• Face To Face Courses: Where the course is delivered entirely face-to-face.

A full refund is permitted if the enrolment is cancelled at least 10 business days prior to commencement.

A 50% refund is permitted if the enrolment is cancelled at least 5 business days prior to commencement.

No refund will be provided after 5 business days prior to commencement has passed.

No refund will be permitted after course commencement or if a student fails to attend on the scheduled commencement date.

• Online & external Courses: Where the course is delivered entirely online or through external study.

A full refund is permitted if the enrolment is cancelled prior to the commencement date of the first unit and if access to resources has not been provided yet (either online or by post).

A 50% refund is permitted if the enrolment is cancelled within 5 business days of the scheduled commencement date of the first unit and if the resources have been returned unused.

No refund will be provided after 5 business days prior to commencement has passed.

Unless the above criteria apply, no refund will be permitted after the scheduled course commencement.

• Blended Courses: Where the course is delivered through a mix of face-to-face and online/external study.

If the face-to-face component of the course is scheduled to commence first, the refund policy for face-to-face courses applies.

If the online/external component of the course is scheduled to commence first, the refund policy for online/external courses applies.

We will process your refund within five business days of receiving your written request. Please note that you are responsible for any bank or transaction fees that may apply to your refund.

If we cancel your course due to unforeseen circumstances, we will offer you the option of a refund or transfer your enrolment to another available course.

If you have any questions about our refund policy, please contact us at info@upskilltraining.com.au or telephone us at 1300 144 838.